About shipping and shipping charges
Within Japan
Delivery will be made by Sagawa Express within 7 days of receiving your order.
We ask that you please acknowledge.
■About shipping charges
If you are within Japan, you will be charged ¥1,000 (tax included) for shipping, but we will cover the shipping fee for purchases over ¥15,000 (+tax) in total.
*For Okinawa and Hokkaido only, the shipping fee will be ¥1,500 (tax included), and we will cover the shipping fee for purchases over ¥20,000 (+ tax) in total.
■If you wish to pay by cash on delivery
Cash on delivery is available only for domestic shipments.
If you wish, we accept orders via email or DM on Instagram.
Please send us the information below via email or DM.
- post code
- address
- telephone number
- full name
- Desired product
- Desired delivery date and time (within 1 week)
- Presence of receipt
*About payment price If the product price is less than 15,000 yen, shipping and cash on delivery fee of 424 yen will be charged.
*Contact email: info@ttaggg.tokyo
instagram: ttaggg.jp
*About cancellations Please note that we cannot accept cancellations for cash on delivery payments.
abroad
We will ship your order within 5 days from the date of purchase. Due to DHL shipping, there are some countries where shipping is not possible due to DHL policy. Please note.
For international orders, customs duties will be charged depending on the country of residence. All customs duties will be borne by the customer. If you have any concerns, please contact customs directly.
Regarding overseas shipping, please see below.
・Free shipping for purchases of ¥100,000 or more ($760~ / €696~) ・Free shipping for purchases of ¥50,000 or more - ¥99,999 ($380~$759 / €348~€695) ¥8,000 ($61 / €56)
・Shipping fee of ¥10,000 ($76 / €70) for purchases from ¥10,000 to ¥49,999 ($76 to $379 / €70 to €347)
privacy policy
All personal information you provide is confidential and will only be used to process your order. We will not disclose your details to third parties.
About returns and exchanges
cancellation policy
If you wish to cancel your order after it has been confirmed, please complete the cancellation procedure yourself on Shopify.
*Please note that we cannot accept cancellations for cash on delivery payments.
Non-returnable
We cannot accept returns, exchanges, or refunds. We also cannot accept returns for items shipped overseas. We will carefully inspect the item and then ship it out.
Description based on Specified Commercial Transactions Law
-
distributor
TTAGGG Co., Ltd.
Name of operations manager
Hidenori Kataoka -
post code
1500034
address
11-13 Daikanyama-cho, Shibuya-ku, Tokyo
Ueki Building 1F-B -
telephone number
03-6809-0041
email address
info@ttaggg.tokyo